Hospital appointments

  • For almost all hospital appointments, your GP has limited or no ability to bring them forward unfortunately

  • If you have tried to contact the local hospital switchboard and asked for appointment department or tried to contact the number on your eRS appointment card and not heard anything please contact the service via PALS / complaints below

Patient Advice and Liason Service (PALS) complaints

If you have not heard anything from the service i.e. typically within 4-6 weeks since your referral or eRS appointment card, and you have tried to contact the service provider by the numbers above or the number on the eRS appointment card then then you can complain via contacting and emailing the service PALS details below for the relevant service/hospital


Whittington Health NHS Trust 020 7288 5551 whh-tr.WhittHealthPALS@nhs.net

Whittington Health community (e.g. MSK) 020 7288 5551 whh-tr.WhittHealthPALS@nhs.net

North Middlesex University Hospital 020 8887 3172 northmid.pals@nhs.net

Barnet, Enfield and Haringey NHS MH Trust 020 8702 3000 beh-tr.patient.experience@nhs.net


Homerton University Hospital 020 8510 7315 huh-tr.pals.service@nhs.net

Royal Free London NHS Foundation Trust 020 7472 6446 rf.pals@nhs.net

University College London Hospitals 020 3447 3042 uclh.pals@nhs.net

Whipps Cross Hospital (Under BHNT) 020 3594 2040 WXpals.bartshealth@nhs.net

Moorfields Eye Hospital NHS Trust 020 7566 2325 moorfields.pals@nhs.net

Great Ormond Street Hospital GOSH 020 7829 7862 pals@gosh.nhs.uk

The Royal London Hospital 020 3447 3042 uclh.pals@nhs.net

Chase Farm Hospital 020 8375 1328 rf-tr.cfhpals@nhs.net

Barnet Hospital 020 8216 4924 bcfpals@nhs.net

St Bartholomew's Hospital 020 3594 2040 SBHpals.bartshealth@nhs.net

The surgery may have referred you to either a Haringey community service or hospital for an appointment. Often it can take a few weeks for them to contact you by post.

Please ensure that the practice has your most up-to-date details including address and phone number as incorrect details can results in letters being sent to the wrong address.

If you have not heard from them within a reasonable time frame (i.e. 6 weeks) consider contacting the provider directly or speak to our receptionist to ensure the referral has been made.

If the referral has been sent by the GP, then it is best to try and chase the appointment directly than booking an appointment with the GP to inform them of the delay.

Hospital Contact Details

Hospital switch board Request for the Appointment departments

Whittington Hospital 0207 272 3070

North Middlesex Hospital 0208 887 2000

Chasefarm Hospital 0208 375 2999

UCL Hospital 0203 456 7890

Royal Free Hospital 0207 794 0500

Great Ormond Street 0207 405 9200

Antenatal Clinic (Visit website for up to date numbers)

Whittington hospital

North Middlesex hospital

Imaging (Visit website for up to date numbers)

Inhealth MRI - 0844 581 0301

North Middlesex H. - 020 8887 3860

Whittington Hospital - 020 7288 5888

Mental Health Services (Visit website for up to date numbers)

IAPT counsellors - 020 8808 5833 or email: lets-talk-haringey-east@nhs.net

Emergency Crisis team - 020 8702 6700

Local Community services (Visit website for up to date numbers)

Physiotherapy - 020 3074 2306

Audiology at St Anns - 0208 442 6339 / 6746

Eye clinic (the practice) - 020 3040 4450

Musculoskeletal clinic - 020 3316 8840

Whitt. community services - 020 3316 1111

ENT clinic - 0203 176 7785

Other Organisations

NHS Terminations or abortions self referral - 03457 30 40 30

Stop Smoking: Enfield and Haringey - 020 8885 9095