Hospital appointments

For almost all hospital appointments, your GP has limited or no ability to bring them forward unfortunately
If you have tried to contact the local hospital switchboard and asked for appointment department or tried to contact the number on your eRS appointment card and not heard anything please contact the service via PALS / complaints below

Patient Advice and Liason Service (PALS) complaints

If you have not heard anything from the service i.e. typically within 4-6 weeks since your referral or eRS appointment card, and you have tried to contact the service provider by the numbers above or the number on the eRS appointment card then then you can complain via contacting and emailing the service PALS details below for the relevant service/hospital

Community services

Whittington Health community (e.g. MSK) 020 7288 5551 whh-tr.WhittHealthPALS@nhs.net

Physiotherapy, rheumatology, spirometry, district nurse

Ear Nose & Throat (ENT) Primary care service 020 3176 7785 Haringey.ENT@nhs.net

Ophthalmology (The Practice) community 020 30404451 thepractice.cats@nhs.net

Mental health trust

Barnet, Enfield and Haringey NHS MH Trust 020 8702 3000 beh-tr.patient.experience@nhs.net

Hospitals appointments

Whittington Hospital 020 7288 5551 whh-tr.WhittHealthPALS@nhs.net

North Middlesex University Hospital 020 8887 3172 northmid.pals@nhs.net

Homerton University Hospital 020 8510 7315 huh-tr.pals.service@nhs.net

Royal Free London NHS Foundation Trust 020 7472 6446 rf.pals@nhs.net

University College London Hospitals 020 3447 3042 uclh.pals@nhs.net

Whipps Cross Hospital (Under BHNT) 020 3594 2040 WXpals.bartshealth@nhs.net

Great Ormond Street Hospital GOSH 020 7829 7862 pals@gosh.nhs.uk

The Royal London Hospital 020 3447 3042 uclh.pals@nhs.net
Chase Farm Hospital 020 8375 1328 rf-tr.cfhpals@nhs.net
Barnet Hospital 020 8216 4924 bcfpals@nhs.net

St Bartholomew's Hospital 020 3594 2040 SBHpals.bartshealth@nhs.net

Eye hospital

Moorfields Eye Hospital NHS Trust 020 7566 2325 moorfields.pals@nhs.net

The surgery may have referred you to either a Haringey community service or hospital for an appointment. Often it can take a few weeks for them to contact you by post.

Please ensure that the practice has your most up-to-date details including address and phone number as incorrect details can results in letters being sent to the wrong address.

If you have not heard from them within a reasonable time frame (i.e. 6 weeks) consider contacting the provider directly or speak to our receptionist to ensure the referral has been made.

If the referral has been sent by the GP, then it is best to try and chase the appointment directly than booking an appointment with the GP to inform them of the delay.