The doctors and staff at this practice are committed to providing high quality healthcare and services to patients. If you have a complaint or concern about the service you have received from the practice, please do let us know. We operate a complaints procedure as part of the NHS system for dealing with complaints.

How to complain

It is best to tell a member of staff about any concerns or problems as soon as they arise so that we can try and sort them out. If, despite this, you still wish to make a complaint, please let us have the details of your complaint by writing to the complaints manager, at Hornsey Wood Green GP NHS Surgery as soon as possible so that we can investigate what happened. It helps if you can provide us with as full a recollection of events as possible.

You can ask for an appointment with the complaints manager in order to discuss your concerns. They will explain the complaints procedure and make sure that your complaints are dealt with promptly.You need to make your complaint within 12 months of the incidence that caused the problem or within 12 months of discovering you had a problem related to a specific incident.

What We Will Do

We will contact within three working days of receiving your complaint and discuss the time scales for a response. We will aim to offer you an explanation as to what happened and even a meeting to discuss with the people involved.

We will look into your complaint to:


Complaining on behalf of someone

Medical records are protected by the Data Protection Act 1998. If you are complaining on behalf of someone else we need to know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable of this

Getting Help

The NHS Complaints Advocacy Service Voiceability, can provide free impartial support when you are making a complaint. They can help to draft or write a letter or arrange interpreting services. Their website: If you prefer, you can phone or write to the complaints department at NHS England. Their staff will aim to try and sort out complaints and can make enquiries on your behalf.

If you are not satisfied with the way we have dealt with your complaint, you can contact North Central London Integrated Care Board on 020 3198 9743.